Cancellation policy

Subscription & Cancellation Policy

When you sign up for a subscription with Pura, you're enrolling in our Auto-Replenish program. By completing your purchase, you agree to the terms below. We believe a subscription should be easy to start and easy to leave.

How billing works:

Your subscription renews automatically so you never run out of product. We'll charge the payment method on file each cycle until you decide to cancel, pause, or skip.

Billing Cycle & Cost

You'll be billed every 30 days for the amount confirmed at checkout, including any applicable taxes or shipping.

Recurring Order Policy

By selecting a recurring order at checkout, you enroll in our subscription program and receive a discount on each order in exchange for a standing commitment to future shipments. Please review the following terms before enrolling.

Enrollment and billing. When you choose a recurring order, your selected discount is applied to each subscription shipment. Your payment method on file will be automatically charged, and your order shipped, on the recurring schedule shown at checkout.

Cancellation. You may cancel your subscription at any time, but cancellation must be received at least 30 days before your next scheduled order date. Cancellations received inside this 30-day window will take effect on the following billing cycle, and the upcoming order will still be processed and shipped as scheduled.

Refunds on processed orders. Once a subscription order has entered processing or shipping, it can no longer be canceled and is not eligible for a refund. We recommend managing your subscription ahead of your next order date to avoid an unwanted shipment.

Payment disputes. By enrolling in a recurring order, you acknowledge and agree to these recurring charges. We ask that any billing questions be raised with us directly so we can resolve them quickly.

Three Ways to Manage Your Subscription

You're in full control — change, pause, skip, or cancel whenever you like:
  • Self-service portal (fastest): Log in to manage everything in a few clicks → 🔗 Manage My Subscription
  • Email us: Reach our support team at contact@purasculpt.com
  • Prefer a break instead of canceling? You can pause or skip a delivery from the portal without losing your subscriber pricing.
To help us process email requests quickly, include your full name and order number.

What Happens After You Cancel 

Once your cancellation is confirmed, no further charges will be made and your auto-renewal stops immediately. Any order already processed or shipped before your request will still be fulfilled. You're always welcome to resubscribe later.